Patron Notices
(UXPROD-18)
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| Status: | Draft |
| Project: | UX Product |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None | Parent: | Patron Notices |
| Type: | New Feature | Priority: | P2 |
| Reporter: | Darcy Branchini | Assignee: | julie.bickle |
| Resolution: | Unresolved | Votes: | 3 |
| Labels: | new_notice, patron_notice, round_iv | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Issue links: |
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| Epic Link: | Patron Notices | ||||||||||||
| Front End Estimate: | Small < 3 days | ||||||||||||
| Front-End Confidence factor: | Low | ||||||||||||
| Back End Estimate: | XXL < 30 days | ||||||||||||
| Development Team: | Volaris | ||||||||||||
| PO Rank: | 90 | ||||||||||||
| Rank: Chalmers (Impl Aut 2019): | R2 | ||||||||||||
| Rank: Chicago (MVP Sum 2020): | R1 | ||||||||||||
| Rank: Cornell (Full Sum 2021): | R1 | ||||||||||||
| Rank: Duke (Full Sum 2021): | R2 | ||||||||||||
| Rank: 5Colleges (Full Jul 2021): | R2 | ||||||||||||
| Rank: GBV (MVP Sum 2020): | R4 | ||||||||||||
| Rank: Grand Valley (Full Sum 2021): | R4 | ||||||||||||
| Rank: hbz (TBD): | R4 | ||||||||||||
| Rank: Lehigh (MVP Summer 2020): | R2 | ||||||||||||
| Rank: MI State-Lib of MI (Sum 2021): | R2 | ||||||||||||
| Rank: MO State (MVP June 2020): | R1 | ||||||||||||
| Rank: U of AL (MVP Oct 2020): | R3 | ||||||||||||
| Description |
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Current situation or problem:
Proposed solution/stories:
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| Comments |
| Comment by Holly Mistlebauer [ 17/Jun/20 ] |
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Chicago comment from Round IV Outliers spreadsheet: Currently even if we recall an item, the notices go out on the schedule of the original loan. So while they patron gets the initial recall notices, the reminders (and the language of the reminder) are on based on the original due date. Also, it would calculate fines and age to lost on the schedule of the original loan, not based on the recall due date.We do few recalls these days, but when we do it's for things like course reserve, where we can't have this ambiguity. -Tod Olson |
| Comment by Cate Boerema (Inactive) [ 30/Jun/20 ] |
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Hi Darcy Branchini, as I was writing this comment on CIRC-810, it occurred to me that you might need two separate notice triggers for the following scenarios:
My point is that wording might need to be slightly different. I could be wrong about this, but it's probably something to discuss with the RA SIG if you haven't already. Holly Mistlebauer, I don't know if you have considered how fees and fines will be applied to loans that were already overdue when the item was recalled. Will the elevated fees and fines apply to all days overdue or only the days after which the item was recallled. |
| Comment by Darcy Branchini [ 15/Jul/20 ] |
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I think you're right about this Cate Boerema, thanks for bringing this to my attention. |
| Comment by David Bottorff [ 17/Nov/21 ] |
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There doesn't seem to have been any recent actions on this, Is there a way to prioritize this? |
| Comment by David Bottorff [ 27/Jan/22 ] |
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I see there's been no response to my query about this from November. Any update? |
| Comment by julie.bickle [ 31/Jan/22 ] |
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Sorry, I have been (trying to) working on features that were higher up in the Kiwi pointing excercise + looking at what availabilty Vega has. |
| Comment by Brooks Travis [ 14/Feb/22 ] |
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Massey is also interested in this functionality. |
| Comment by julie.bickle [ 14/Mar/22 ] |
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Note to Julie: When this feature gets addressed, should CIRC-1163 be part of the feature? |
| Comment by David Bottorff [ 09/Sep/22 ] |
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I'll note that Chicago has discovered that it an item's due date is truncated (by for example a recall) such that multiple courtesy or overdue notices would be sent, FOLIO combines those into a single email notice but repeats the loan info for the item as many times as the notice template would be invoked. It's also not clear to me if this feature takes into account the need to send a different type of courtesy notice for recalled items that are not yet due, in addition to the original recall notice AND any overdue recall notices. Is there another Jira that specs that out? |