[UIEH-1379] eHoldings: Can not add, edit, or delete custom label values within Settings Created: 23/May/23 Updated: 04/Sep/23 Resolved: 10/Jul/23 |
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| Status: | Closed |
| Project: | ui-eholdings |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None |
| Type: | Bug | Priority: | P3 |
| Reporter: | Molly Driscoll | Assignee: | Khalilah Gambrell |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | support | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Attachments: |
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| Sprint: | |
| Development Team: | Spitfire |
| Affected Institution: |
OTHER
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| RCA Group: | Not a bug |
| Description |
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Overview: In eHoldings settings, the display label fields for custom labels are active and allow you to enter or update information contained. However, if you save and navigate away from these settings, then return, the changes are not saved. Only additions, edits, deletions completed within EBSCOadmin are retained. Steps to Reproduce:
Expected Results: Changes made in step 3 are retained. Additional Information: Could not access these settings in Orchid Bugfest to test there. |
| Comments |
| Comment by Molly Driscoll [ 23/May/23 ] |
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I entered OTHER for affected institutions because this would not impact all libraries, but rather anyone using the eHoldings app. |
| Comment by Khalilah Gambrell [ 24/May/23 ] |
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Hey Molly Driscoll - I cannot reproduce this issue. I know that sometimes the HoldingsIQ endpoint is a bit delayed with updates. Can you re-try and provide a screencast? |
| Comment by Molly Driscoll [ 25/May/23 ] |
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Khalilah Gambrell of course. Please see a recording from my Orchid environment attached.GMT20230525-161436_Recording_1920x1080.mp4 (I don't have access to the EBSCOadmin for any of the reference environments, but I could screencast the eHoldings side behavior there, if needed.) |
| Comment by Khalilah Gambrell [ 28/May/23 ] |
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Hey Molly Driscoll. There seems to be a delay but the information does save. I can schedule a quick call to review. |
| Comment by Molly Driscoll [ 30/May/23 ] |
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Khalilah Gambrell thanks; I appreciate it. I tried to add a new custom label around 7:42 AM Eastern today (approx. 6.5 hours ago) and am still not seeing the value saved in my tenant. Not urgent, but happy to discuss if this should be a local escalation or if this Jira needs additional investigation. Because I was seeing the same in the community reference environment, I filed this, but can adjust if we determine this is more environmental. |
| Comment by Anya [ 05/Jun/23 ] |
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SUpport: we could see this being a P3 or a P2 - so we are going to assign a P3, Molly Driscoll let us know if you think it should be a P2. We understand that the ability not to save what you just changed but have it reflected later could cause mistrust. |
| Comment by Molly Driscoll [ 05/Jun/23 ] |
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Anya , thank you! I would leave this at a P3 at least until Khalilah and I have a chance to discuss since she is not seeing this behavior. There is a viable workaround in EBSCOadmin in the meantime. Once Khalilah and I have a chance to touch base, I can follow up on this case. |
| Comment by Anya [ 26/Jun/23 ] |
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Support: Molly Driscoll any update? |
| Comment by Molly Driscoll [ 10/Jul/23 ] |
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Anya thanks for your patience. Khalilah and I met and we can no longer reproduce this in a community environment, so I will file a local hosting ticket. This can be closed by the Community Support SIG. Thanks! |