[UICIRC-673] Staff slip print: Stuck in Landscape, the option to change that is missing Created: 10/Aug/21 Updated: 27/Jun/22 Resolved: 30/Aug/21 |
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| Status: | Closed |
| Project: | ui-circulation |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None |
| Type: | Bug | Priority: | P1 |
| Reporter: | julie.bickle | Assignee: | julie.bickle |
| Resolution: | Done | Votes: | 0 |
| Labels: | juniper-bugfest, original, regression, staff_slips, support | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Attachments: |
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| Issue links: |
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| Sprint: | ACQ Sprint 121 | ||||||||||||||||||||
| Story Points: | 0 | ||||||||||||||||||||
| Development Team: | Thunderjet | ||||||||||||||||||||
| Release: | R2 2021 Hot Fix #2 | ||||||||||||||||||||
| CSP Approved: | Yes | ||||||||||||||||||||
| CSP Request Details: | Approved via #release_bug_triage on Sept 3, 2021 | ||||||||||||||||||||
| Affected Institution: |
Chalmers, Cornell, MO State
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| RCA Group: | Legitimate regression | ||||||||||||||||||||
| Description |
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Overview: When printing a staff slip, I can only print it in landscape. In the printing options, there is no option to change back to portait. Steps to Reproduce: In FOLIO Juniper Bug Fest >> Settings >> Circulation >> Staff Slips >> [Any of the four; this bug was tested on] Transit >> Preview >> Print I confirm this also happens when checking in an item. I confirm that it's the exact same issue in Edge (for Iris and Juniper) [sorry, don't have other browsers or operatings systems at hand).
Expected Results: In Iris, the staff slips are by defaut in Portrait - this should remain in Juniper. [StaffSlip_PrintView_IrisWithLayout.PNG]
Actual Results: The page is in Landscape, and there is no option to change it. [StaffSlip_PrintView_JuniperWithoutLayout.PNG]
Additional Information: I have this quote from the Vega grooming meeting of 10 Aug which could maybe help: "There's a special tag in CSS to overwrite browser settings."
Interested parties: Cornell // Anyone using Juniper live. |
| Comments |
| Comment by julie.bickle [ 10/Aug/21 ] |
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Thomas Trutt FYI here's the bug for the printing settings you mentioned in https://folio-org.atlassian.net/browse/UICHKIN-277 |
| Comment by Oleksandr Vidinieiev [ 12/Aug/21 ] |
| Comment by Anna Melnyk [ 16/Aug/21 ] |
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In comment above is the screen with styles which are the reason of current bug. |
| Comment by Brooks Travis [ 16/Aug/21 ] |
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In my opinion, this needs to be fixed ASAP, in Juniper. |
| Comment by David Bottorff [ 16/Aug/21 ] |
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At UChicago, we rely on receipt printers to print staff slips (particularly request hold slips), so if this would prevent us from using receipt printers, that will be a big issue for us. It seems likely to be cut, wrapped, or scaled such as to be illegible. If that's the case, this would be high priority. |
| Comment by Marie Widigson [ 17/Aug/21 ] |
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Using https://folio-snapshot.dev.folio.org/ , I tested our receipt printer (Star TSP700II) with the same settings and template as we are using in live. Got an two meter long receipt with microscopic text |
| Comment by Zak Burke [ 17/Aug/21 ] |
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As Anna Melnyk noted above, the symptom shows up here in ui-circulation but the problem is actually global styles in other modules (
FTR, this is not the first time –
Also note, we've known about this problem for a long time –
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| Comment by Victoria_Smelova [ 18/Aug/21 ] |
| Comment by Dennis Bridges [ 18/Aug/21 ] |
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julie.bickle do we need to consider this a Juniper Hotfix? It seems that TJET will need to update orders and invoices to resolve this but we have already passed the bug fix release deadline. thx |
| Comment by Brooks Travis [ 18/Aug/21 ] |
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Dennis Bridges julie.bickle Given the effect on those using receipt printers, this will be a blocker to upgrading to Juniper for folks. I'll reiterate my "ASAP" position. |
| Comment by julie.bickle [ 18/Aug/21 ] |
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Dennis Bridges Yes please, can we please consider this for a hot fix. After discussion with Chalmers and MO State (I'll catch up with Cornell tomorrow): Any institution with receipt printers cannot upgrate to Juniper - unless they switch all their receipt printers to "normal" printers... Which I consider unrealistic --> No [reasonable] workaround. Not being to print staff slips means physical items can't be transited/ shelved for pick up/ delivered --> If we go into lock-down again, then an insitution couldn't loan any physical items --> I'm bumbing this up to P1. |
| Comment by Dennis Bridges [ 18/Aug/21 ] |
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Thanks julie.bickle I will update our related stories. Can you submit this for approval in release bug triage? Note I have added the hotfix release tag so this will not be overlooked in the mean time. thanks! |
| Comment by Mikita Siadykh [ 19/Aug/21 ] |
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hi Tetiana Paranich |
| Comment by Tetiana Paranich [ 19/Aug/21 ] |
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Work as expected on https://folio-testing.dev.folio.org Google Chrome Version 92.0.4515.131 (Official Build) (64-bit) See the attached Proof.mp4 |
| Comment by julie.bickle [ 19/Aug/21 ] |
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I confirm, this worked as expected. Though funnily enough we now have another issue that we had closed coz we throught is had gone, come back: https://folio-org.atlassian.net/browse/UICHKIN-277 |
| Comment by Mikita Siadykh [ 19/Aug/21 ] |
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hi julie.bickle it's separate issue that can be reproduced on Iris bugfest + it requires changes in ui-curcilation/or responsible for this action module, and not connected to regression that was produced by ui-orders and ui-invoices |
| Comment by julie.bickle [ 19/Aug/21 ] |
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Great, thanks for the confirmation. |
| Comment by Mikita Siadykh [ 30/Aug/21 ] |
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hi julie.bickle |
| Comment by Dennis Bridges [ 30/Aug/21 ] |
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Seeing julie.bickle is away this week. Testing has been successful and the issues that was raised was determined to be separate so I am resolving this story. If there are any reaming issues julie.bickle please let us know when you return. thanks! |
| Comment by julie.bickle [ 15/Sep/21 ] |
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Looks good, thank you! |