[SUP-59] Notice received - but no trace of it in FOLIO Created: 20/Dec/21 Updated: 08/Feb/22 Resolved: 08/Feb/22 |
|
| Status: | Closed |
| Project: | Support |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None |
| Type: | Bug | Priority: | TBD |
| Reporter: | julie.bickle | Assignee: | Unassigned |
| Resolution: | Done | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Attachments: |
|
| Sprint: | |
| Development Team: | Other dev |
| Description |
|
Overview: I received the following notice, that I can 100% confirm I did not send myself:
While investigating this email, I found the following information: Kiwi Bugfest: Juniper Bugfest
==> How else can I troubleshoot this email? Steps to Reproduce: Expected Results: |
| Comments |
| Comment by julie.bickle [ 20/Dec/21 ] |
|
I've reached out on Slack for advice on how to troubleshoot this further. |
| Comment by Khalilah Gambrell [ 07/Jan/22 ] |
|
julie.bickle, should this be assigned to Vega? |
| Comment by julie.bickle [ 03/Feb/22 ] |
|
On 25th Jan, I emailed Sobha Duvvuri about this, who said "Let me open a ticket for my team to investigate further". |
| Comment by julie.bickle [ 08/Feb/22 ] |
|
Update Friday 4 Feb 2022 from Sobha: As a first step, we(EBSCO) think its a problem because the bugfest database snapshot was shared with community and that the snapshot was used to spin up several environments all of which were sending out emails because SMTP was not turned off. Now, they have turned off SMTP on all envs. Could you please check and let us know if emails spamming inboxes is still a problem? I have not receive any further unwanted emails. |