[FOLIO-3925] User keeps being sent back to logon screen on Snapshot Created: 09/Nov/23  Updated: 30/Nov/23  Resolved: 11/Nov/23

Status: Closed
Project: FOLIO
Components: None
Affects versions: None
Fix versions: None

Type: Bug Priority: P1
Reporter: Ann-Marie Breaux (Inactive) Assignee: Zak Burke
Resolution: Won't Do Votes: 0
Labels: RTR, epam-folijet, no-epic-needed, rtr-v1
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Attachments: Text File Logon - Data Import settings.txt     File Logon bug 1.mp4     File Logon bug 2.mp4     File Logon bug 3.mp4    
Issue links:
Defines
defines UXPROD-4074 NFR: Data Import/Inventory Support Bu... In Progress
Sprint:
Story Points: 0
Development Team: Folijet
Release: Quesnelia (R1 2024)
RCA Group: Implementation coding issue
Affected releases:
Quesnelia (R1 2024), Poppy (R2 2023)

 Description   

Overview: When navigating across various screens/apps in FOLIO on Snapshot, a User keeps having to log on again. This is not happening because of RTR refresh at 10 minutes, and it's intermittent. It will not work the first time, but then it will work the next time.

Steps to Reproduce:

  1. Log into FOLIO Snapshot as diku_admin
  2. Navigate to various apps and settings, such as Inventory, Data import, Data Export, and create and/or edit records and profiles. Then navigate to a new area
  3. Go to the Data Import app, and view a recent import log. Click on a title to open a new tab with the JSON data

Expected Results: When navigating from one app to another, or editing/duplicating a record, the user should not have to log on again

Actual Results: Log on screen sometimes is displayed

Additional Information: See attached videos, and one error log

Interested parties: Zak Burke Khalilah Gambrell



 Comments   
Comment by Ann-Marie Breaux (Inactive) [ 09/Nov/23 ]

Kateryna Senchenko Mariia Aloshyna Zak Burke Khalilah Gambrell Please see attached videos and error info. I'm not sure if this is a Snapshot general issue, a Poppy and/or Quesnelia issue, or what. It's intermittent and really frustrating. Testing an export and import, and then viewing records in Inventory and the import log, I ended up having to log onto Snapshot 4 or 5 times. I've put this in the FOLIO project for now. Any ideas?

Comment by Zak Burke [ 11/Nov/23 ]

v1 has been reverted.

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