Configure "from" and "reply-to" address for patron notices by location or other criteria
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TBDFix versions
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Volaris
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julie.bickleSolution Architect
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(OLD ACCOUNT) Erin Nettifee January 11, 2022 at 5:33 PM
Darcy and I had a conversation about this since both would fall into my bucket, and UITEN-161 isn't really owned by anyone, but was another possible approach to the configuration choices. We should talk before you move forward in working on any of the parts on your end.
Brooks Travis December 19, 2019 at 4:50 AM
Perhaps making the “reply-to” address configurable, instead?
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Darcy BranchiniPO Rank
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Created November 15, 2019 at 8:21 PM
Updated July 26, 2023 at 6:23 PM
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Purpose/Problem: Right now the "from" and "reply-to" address can be configured at the tenant level. Many institutions use different email addresses for each library in the location hierarchy (with different staff monitoring those addresses). A workaround is to use a single from address with library location contact information in the notice itself. After discussing this with the RA SIG on 11/14/19, it was decided that this was not a good long term solution.
Description:
Need to be able to configure the "from" and "reply-to" address for each library location.
Implementation Thoughts:
Depending on specific needs, this could be an added field in the location hierarchy for the library (or any/all levels of the hierarchy), a setting in the notice policy or template, or tenant level setting.
Additional open issues
Once address information is available, how do you then choose which address the notice uses? Some emails are pre-scheduled, and some are sent in real-time.